Effective Date: May 22, 2024
Welcome to Reload. Please read these Terms of Service (the "Terms") carefully before using our website, mobile application, APIs, or any services we provide (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy.
By creating an account or using Reload's Services, you agree to comply with and be bound by these Terms. If you do not agree, do not access or use the Services.
You must be at least 18 years old or the age of majority in your jurisdiction, whichever is higher, to use the Services. By agreeing to these Terms, you represent and warrant that you meet the eligibility requirements.
To access certain features, you may be required to register for an account. You agree to:
You agree to use the Services only for lawful purposes and in accordance with these Terms. You shall not:
Reload grants you a limited, non-exclusive, non-transferable license to access and use the Services for personal or internal business use. All rights, title, and interest in the Services and their content (including but not limited to trademarks, logos, software, and documentation) remain with Reload or its licensors.
If you use Reload to manage or facilitate payments, you agree to pay all applicable fees, including:
Reload operates on a credit-based payment system. Users can purchase Reload Credits, which are then used to pay for services across AI platforms integrated with Reload. The standard conversion rate is:
$1.00 USD = 100 Reload Credits.
This rate is subject to change, but any updates will be communicated in advance.
When topping up credits, Reload charges users a 1.5% fee on the total amount added. For example, topping up $100 will result in a $1.50 fee.
Platforms using Reload to collect payments from users will be charged a 3.25% transaction fee on all revenue collected through Reload. This fee is deducted before payouts.
You are responsible for all applicable taxes, duties, and other governmental charges associated with your activity on Reload. Reload may withhold taxes where required by law.
If you believe you've been billed incorrectly, please contact Reload support within 30 days of the billing date. Disputes will be handled in accordance with our dispute resolution process.
All payments made through our platform are processed securely by Stripe. We do not store or process any credit card or banking information directly.
All payouts to AI tools and partner platforms are issued through Stripe Global Payouts. We do not hold or manage funds on behalf of users or partners. Stripe handles all disbursements in a compliant and secure manner.
Fees may change with prior notice. Reload is not a bank or financial institution and does not hold funds as a custodian.
If you are an AI platform integrating with Reload:
Reload may contain links to third-party websites or services. We do not control and are not responsible for those services. Your interactions with third parties, including payment processors, are solely between you and them.
We may update these Terms from time to time. If we make material changes, we'll notify you through the Services or via email. Your continued use of the Services after changes constitutes acceptance of the new Terms.
We reserve the right to suspend or terminate your account or access to the Services at any time, for any reason, including if you violate these Terms. You may stop using the Services at any time.
The Services are provided "as is" and "as available" without warranties of any kind, express or implied. Reload does not guarantee that the Services will be uninterrupted, secure, or error-free.
To the maximum extent permitted by law, Reload and its affiliates, officers, employees, agents, or licensors will not be liable for:
Our total liability shall not exceed the amount you paid to Reload in the last 12 months.
You agree to indemnify and hold harmless Reload and its affiliates from any claims, losses, liabilities, or expenses (including legal fees) arising from:
These Terms are governed by the laws of the State of Delaware, without regard to conflict of laws principles. Any disputes arising out of or relating to these Terms or the Services will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. You waive any right to a jury trial or class action.
If you have any questions about these Terms, contact us at:
support@withreload.com
If you are an AI platform using Reload to collect payments from users, Reload will remit your earned revenue according to the following payout schedule:
It is your responsibility to ensure that your payout details are current and accurate. Reload is not responsible for failed payouts due to incorrect or outdated information.
We do not offer banking, money transmission, cryptocurrency services, or any other regulated financial activities. Our platform is strictly a utility for accessing, using, and tracking AI applications.
We do not hold funds, store balances, or operate any form of custodial wallet. All transactions are initiated via our platform but processed through third-party financial infrastructure (Stripe).
Our role is limited to providing a software interface that enables users to manage AI app usage and allocate credits. We are not a financial institution, payment processor, or money service business.
Because we do not directly handle funds or offer regulated financial services, we are not required to obtain financial licenses. All financial operations are managed by Stripe, a licensed and regulated provider.
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