Reload Privacy Policy

Reload, Inc. ("Reload," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites, services, applications, and tools (collectively, the "Services"). By using the Services, you consent to the data practices described in this policy.

1. Information We Collect

a. Information You Provide

We may collect the following:

• Email address (when you sign up or contact us)
• Support inquiries and feedback
• Optional account settings or preferences

b. Information We Collect Automatically

When you use Reload, we may collect:

• Device information: browser type, OS, hardware model, mobile carrier.
• Usage data: pages visited, actions taken, time spent, and diagnostics.
• IP address: used only for abuse prevention, fraud detection, and legal compliance—not marketing.

c. Information From Third Parties

If you link or log in via a third-party service (e.g., Google), we may receive:

• Your basic profile data (such as email address) with your permission.
• Authentication tokens to verify access.

2. How We Use Information

We use your data to:

• Provide and improve our Services.
• Facilitate payments and usage tracking across platforms.
• Communicate service updates, respond to inquiries, or deliver optional marketing.
• Personalize user experience and features.
• Comply with legal obligations and protect against misuse.

3. Sharing and Disclosure

We may share your information:

• With service providers who help operate our business (e.g., hosting, analytics, customer support).
• In a business transaction, such as a merger, acquisition, or asset sale.
• To comply with legal obligations, protect rights, property, or user safety.
• In aggregated or de-identified form, for research or internal analytics. This data cannot be used to identify you.
• With Stripe for payment processing and compliance purposes only (see details below).

We do not sell your personal information or share it with advertisers or third parties for marketing.

4. Payment Information

We do not collect, store, or access your credit card or banking details. All payment-related data is securely managed by Stripe, in compliance with their own security and privacy standards.

Certain user information (such as billing info and contact email) may be securely shared with Stripe solely for the purposes of payment processing and compliance. We do not share data with any other financial providers.

5. Payout Data Handling

If you are a partner receiving payouts, your disbursement details (e.g., name, country, and bank information) are shared only with Stripe Global Payouts to enable payment. We do not store or access sensitive payout information.

6. Compliance and Licensing

As all payment and payout activities are executed through Stripe, and we do not function as a financial intermediary, our operations do not require financial services licensing.

7. Cookies and Tracking Technologies

We use:

• Essential cookies to enable core functionality (e.g., secure login).
• Analytics cookies (e.g., Plausible) to improve performance.

Reload does not use third-party marketing or tracking cookies.

You can disable cookies via your browser settings. Doing so may limit functionality.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access or delete your personal information.
• Opt out of marketing communications.
• Object to or restrict processing of your data.
• Lodge a complaint with your data protection authority.

To make a privacy request, contact privacy@withreload.com.

9. Data Security

We implement technical and organizational measures to safeguard your data:

• Encrypted transmission (HTTPS).
• Role-based access control.
• Secure storage and infrastructure partners.

While we strive to protect your data, no system is 100% secure.

10. Children's Privacy

Reload is not intended for individuals under 13 (or older age as required in your country). We do not knowingly collect personal information from children.

11. Data Retention

We retain your data as long as necessary to:

• Provide the Services.
• Fulfill legal and accounting obligations.
• Resolve disputes or enforce agreements.

You can request deletion at any time (subject to legal exceptions).

12. International Data Transfers

If you are located outside the U.S., your information may be processed in the United States or other countries with different data protection laws. We use appropriate safeguards when transferring personal data internationally.

13. Changes to This Policy

We may revise this Privacy Policy from time to time. We'll notify users of material changes via email or a notice in the app or website. The updated version will be indicated by an "Effective Date" at the top of this policy.

14. Contact Us

If you have questions or concerns about this policy or our data practices, contact us at:

Reload, Inc.

Email: privacy@withreload.com